Privacy Policy

Shandong Aiweiya Machinery Co., Ltd. (“we”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you inquire about remote lawnmowers via the TikTok form.

I. Company Information

This Privacy Policy is formulated and implemented by Shandong Aiweiya Machinery Co., Ltd. (hereinafter referred to as "we" or "the Company"). Details are as follows:

1. Company Name: Shandong Aiweiya Machinery Co., Ltd.

2. Registered Address: Room 2202, Xieying Technology Building, No. 18 Jinyu Road, Xianying Street, Rencheng District, Jining City, Shandong Province

3. Contact Email: awysale24@awymachine.com

4. Official Website: https://www.awymachinery.com Data Protection Officer: For related inquiries, please contact us via the above email address.

II. Personal Information Collected

To process your remote-controlled lawnmower inquiries and subsequent business coordination, we only collect necessary information that you voluntarily provide, specifically including:

1. Name

2. Email Address

3. Phone Number

We will not proactively collect additional information such as your company name or country/region, nor will we obtain your device information, location information, or other private data through technical means.

III. Purpose of Use of Personal Information 

The personal information we collect will only be used for the following lawful purposes and will not be used beyond this scope: Responding to your inquiries about remote-controlled lawnmowers, including product consultations, parameter requests, and quotation requests; Providing product solutions, contract coordination, order processing, and after-sales support services; Sending you important notifications regarding product updates and technical upgrades related to remote-controlled lawnmowers (you can unsubscribe at any time via email); Optimizing our service processes (such as adjusting customer service response mechanisms based on inquiry frequency), but we will not conduct data analysis for the purpose of personal identification.

IV. Data Storage and Protection

Storage Period: Your personal information will only be retained for 6 months after the completion of the transaction (calculated from the date of the last communication). After this period, it will be automatically deleted or anonymized without requiring your additional application;

Storage Method: Data is stored on servers that comply with international security standards, using encrypted transmission (HTTPS), access control, and other technical measures to prevent information leakage, tampering, or loss;

Cross-border Transfer: If cross-border data transfer is involved (such as delivering leads through the TikTok platform), we will strictly comply with Article 48 of the GDPR and relevant national regulations to ensure secure and compliant data transmission.

V. Data Sharing and Disclosure Rules

We will never sell, rent, or transfer any of your personal information to any third party. We will only share it to a limited extent in the following necessary scenarios:

Sharing with TikTok Inc.: Simply to ensure the proper delivery of form leads. TikTok will store and process related data in accordance with its privacy policy.

Sharing with Authorized Partners: Simply to complete order fulfillment, logistics, and other business operations (such as entrusting compliant cross-border logistics providers to handle delivery information), and partners must adhere to strict confidentiality obligations.

Legally Mandatory Requirements: If your information needs to be disclosed due to mandatory requirements of laws, regulations, judicial authorities, or administrative regulatory departments, we will cooperate within the legal scope and do our best to protect your rights.

VI. Your User Rights (Based on GDPR/CCPA)

As the subject of your personal information, you are entitled to the following rights in accordance with the law, which you can exercise through the contact methods listed in this policy:

Right of Access: To access your stored personal information and usage records;

Right of Correction: To request the correction of inaccurate or incomplete personal information;

Right of Deletion: To request the deletion of your personal information (if the business is not completed, it will be implemented after the business is terminated);

Right of Withdrawal of Consent: To withdraw your consent to the processing of your personal information at any time (withdrawal will not affect the previous legal processing based on consent);

Right of Complaint: If you believe that our information processing practices violate relevant laws and regulations, you can file a complaint with the data protection agency or regulatory authority in your region.

VII. User Consent and Change Notice

Submitting the TikTok form, consulting through the official website, etc., indicates that you have read and agreed to all the contents of this Privacy Policy;

If this policy needs to be modified due to subsequent updates to regulations or business adjustments, we will publish the changes in a prominent position on the official website and update the "Last Update Date". Please check regularly;

If you disagree with the changed policy, you may stop using our services. Continued use will be considered as acceptance of the changed terms.

VIII. Contact Us

If you have any questions about this Privacy Policy, need to exercise related rights, or have any complaints, please contact us through the following methods:

Contact Email: awysale24@awymachine.com

Company Address: Room 2202, Xieying Technology Building, No. 18 Jinyu Road, Xianying Street, Rencheng District, Jining City, Shandong Province

Official Website: https://www.awymachinery.com

We will provide a clear response within 7 business days of receiving your request and will assist you in resolving the issue within the legal scope.